Payment Terms

Effective: October 14, 2026

Please read the following payment terms carefully. If you have any questions about these terms, don’t hesitate to contact us.

Sections 7 and 8 describe the current Workspace offer. Older subscriptions retain the terms applicable to their offer. The previous Payment Terms, effective December 20, 2025, remain available for reference.

1. Introduction

These Payment Terms govern your use of the Paid Services (each, a “Paid Service” and collectively, the “Paid Services”) offered by Socra Inc. (doing business as Socra) (“Socra,” “we,” “us,” or “our”), including Workspace subscriptions and managed Agent usage. A recurring paid subscription is referred to as a “Membership” in these Terms. The Socra Account is the billing account for a Workspace Membership. Your use of the Paid Services and any related transactions are subject to (i) these Socra Payment Terms, and (ii) the Terms of Service, Privacy Policy, Community Rules, and all policies incorporated therein (collectively, the “User Agreement”). By accepting these Terms, you acknowledge that you have read, understood, and agreed to be bound by all of the terms and conditions contained herein, as well as any other relevant terms and conditions governing your use of our services.

2. Acceptance and Auto-Renewal Notice

IMPORTANT AUTO-RENEWAL NOTICE: BY SIGNING UP FOR ANY PAID SERVICE, YOU ACKNOWLEDGE AND AGREE THAT YOUR SUBSCRIPTION WILL AUTOMATICALLY RENEW FOR SUCCESSIVE PERIODS OF THE SAME LENGTH AS YOUR INITIAL SUBSCRIPTION TERM AT THE THEN-CURRENT SUBSCRIPTION RATE. YOUR SUBSCRIPTION WILL CONTINUE TO RENEW UNTIL YOU CANCEL. YOU MAY CANCEL AT ANY TIME BY VISITING YOUR ACCOUNT SETTINGS.

By signing up for and/or using any Paid Service, you acknowledge and agree that your use of the Paid Services and any related transactions are subject to these Payment Terms and the User Agreement. These Terms shall form a binding agreement between you and Socra. If you do not agree to these Terms, you must immediately cease using our Paid Services.

3. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace this Payment Terms at any time. By continuing to access or use our Service after any revisions become effective, you agree to be bound by the revised Payment Terms. If you do not agree to the new Payment Terms, you are no longer authorized to use the Service.

4. Changes to Paid Services

Our Paid Services evolve constantly. We reserve the right to change, suspend, or discontinue any Paid Service or change or modify the features of any Paid Service, in our sole discretion. Where reasonably possible, we will provide advance notice of material changes to Paid Services. Socra will not be liable to you or any third party for any modification, suspension, or discontinuation of any Paid Service, except as required by applicable law.

5. Changes to Pricing

Prices for Paid Services, including recurring Workspace Membership fees, are subject to change from time to time. If any price increase impacts you, we will provide at least thirty (30) days’ advance notice by email and by posting a notice in your account dashboard. You are responsible for regularly reviewing the pricing information on our website. If you do not agree to any price increase that affects your subscription, you may cancel your Membership before the price increase takes effect. If you do not cancel your Membership before the effective date of a price increase that applies to you, you will be deemed to have accepted the new price.

6. Eligibility and Age Requirements

To use Socra, you must be at least 13 years old. To sign up for our Paid Services, you must have an account with us and be at least 13 years old. If you are under 18, you may only use our Paid Services with the active supervision and verifiable consent of a parent or legal guardian who agrees to be bound by these Terms and is responsible for all charges. By signing up for our Paid Services, you represent and warrant that you meet these age requirements or have obtained proper parental consent. We reserve the right to request verification of age or parental consent at any time.

7. Workspace Membership and Auto-Renewal

Human Seats and Included Usage

Workspace costs $20 per person per month, paid in advance. Each paid human seat includes all Workspace apps and $20 in monthly usage credit. Credit is pooled across the Account and covers eligible Workspace usage. Unused credit expires at the end of the billing cycle and does not roll over.

The Workspace pricing page describes the current offer. Workspace has no trial.

Managed Agents

An Agent that Socra creates and manages for your Account costs $3 per month, prorated for the portion of the billing cycle that it exists, including time asleep. Deleting the Agent stops this charge. Each Agent also costs $1 per hour while running. Every start-to-sleep session is rounded up to the next whole minute, with a one-minute minimum.

Both charges draw from your Account’s included usage credit. The monthly Agent charge continues while an Agent is retained during an active subscription, including when its work is paused, and can exceed the included credit. Connecting a customer-run agent does not add a managed Agent charge or consume a human seat.

Bring your own supported AI subscription. Your AI provider’s charges and usage limits remain separate; a Workspace Membership does not include unlimited AI usage. Cloud services are billed separately and are not funded by Workspace usage credit.

Billing and Auto-Renewal

AUTO-RENEWAL TERMS: Your Workspace Membership renews monthly unless you cancel before the renewal date. At the start of each billing cycle, you are charged for seats for the month ahead, plus eligible usage beyond the included credit from the completed cycle. Credit from a new cycle does not cover usage from the previous cycle.

CANCELLATION: An Account owner can cancel the Workspace Membership through the Account’s Billing settings or contact customer support. Cancellation takes effect at the end of the paid billing cycle. Any outstanding usage through that boundary remains payable. See Section 15 for cancellation and termination terms.

By purchasing a Workspace Membership, you agree to pay the stated recurring seat fees and applicable usage charges through Stripe until cancellation takes effect.

8. Workspace Invitations and Seat Billing

These seat rules apply to Accounts subscribed to the current Workspace offer. Account owners manage Workspace billing. For team spaces, the space owner or administrator (“Space Owner”) who adds team members is responsible for all billing and payment obligations for the additional seats.

Invitations and New Seats

Sending an invitation does not occupy a paid human seat or incur a seat charge. When a person accepts, they use an available purchased seat first, without another charge or usage-credit grant. If no purchased seat is available, the Account is charged for an additional seat for the remaining portion of its billing cycle and receives the same amount in usage credit. If the required payment fails, the invitation remains pending.

Removing or Replacing People

Removing a person immediately revokes their access. Their purchased seat remains available for another person through the end of the billing cycle. Reusing that seat does not incur another seat charge or grant more usage credit. Removal does not refund the seat purchase or withdraw its included credit. At renewal, the purchased seat count adjusts to the people who remain.

Proration and Refunds

A mid-cycle seat purchase uses the remaining fraction of the Account’s billing cycle. Unused usage credit expires at the end of that cycle. Seat proration determines the charge for a new seat; the existing refund policy in Section 11 and applicable consumer rights continue to govern refunds.

Account Members

By accepting an invitation to an Account, you agree to comply with these Payment Terms and the User Agreement. Your Account membership does not give you permission to manage its subscription; billing access depends on your Account role. An authorized Account administrator may revoke your access. Leaving an Account does not cancel its subscription or remove charges already incurred.

9. User Agreement

By using our Paid Services, you agree to comply with the User Agreement. You must always follow and comply with the User Agreement when using the Paid Services.

10. Accepted Forms of Payment

A payment method is required when you purchase a paid Membership.

For paid Memberships, you can pay through Stripe by using a credit or debit card, or by using a third-party payment service that is integrated with Stripe (such as Apple Pay or Google Pay). You may also use other forms of payment that are supported by Stripe, such as ACH bank transfers. We reserve the right to add or remove accepted forms of payment at any time without notice to you.

11. Refunds and Returns

General Policy: Except as required by applicable law or as described below, all payments for Paid Services are final and non-refundable. However, Socra may, in its sole discretion, provide refunds or credits on a case-by-case basis.

Consumer Rights: Nothing in these Terms affects your statutory rights as a consumer under applicable law, including but not limited to:

• EU consumer withdrawal rights (14-day cooling-off period for EU residents)
• State consumer protection laws
• Rights under applicable credit card or payment processor policies

Billing Disputes: If you believe that a charge was made in error or without authorization, please contact us immediately. We will investigate all good faith billing disputes. You may also contact your bank or payment provider to initiate a dispute.

Voluntary Refunds: While not required, we may choose to provide refunds in certain circumstances, such as service outages, billing errors, or customer satisfaction issues, at our sole discretion.

12. Paid Services Are Non-Transferable Between Accounts

Each purchase of a Paid Service applies to a single Socra Account. You may not transfer any Paid Service or your Account to any other person or entity. Workspace subscriptions belong to the purchasing Account. Reusing an available paid seat within that Account, as described in Section 8, is not a transfer of the subscription to another Account.

13. Restrictions and Obligations

You agree that you will not violate any laws or third-party rights, or use the Paid Services for any illegal, unauthorized, or improper purposes. You also agree not to interfere with or disrupt the Paid Services, servers, or networks connected to the Paid Services, or disobey any requirements, procedures, policies, or regulations of networks connected to the Paid Services. You must comply with all applicable laws, rules, and regulations when using the Paid Services.

14. Taxes and Fees

You are responsible for and agree to pay any applicable taxes, duties, tariffs, and fees related to the purchase of Paid Services. If we are required by law to collect and remit any such taxes, we will add them to your invoice and collect them from you.

15. Membership Cancellation and Termination

Workspace Memberships

An Account owner may cancel its Workspace Membership through the Account’s Billing settings or by contacting customer support. Cancellation affects the Account’s subscription and takes effect at the end of the paid billing cycle. Other Account members may leave the Account but cannot cancel its subscription. The Account remains responsible for charges incurred through the cancellation boundary.

Termination by Socra

We reserve the right to terminate or suspend your Membership for cause, including if we reasonably believe that you have violated these Payment Terms or the User Agreement. Where possible, we will provide notice and an opportunity to cure violations before termination, except in cases of serious misconduct or legal requirements. We may also terminate your Membership for convenience with thirty (30) days’ notice.

16. Disclaimer

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE PAID SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY WARRANTY FOR INFORMATION, SERVICES, UNINTERRUPTED ACCESS, OR PRODUCTS PROVIDED THROUGH OR IN CONNECTION WITH THE PAID SERVICES, INCLUDING WITHOUT LIMITATION THE SOFTWARE LICENSED TO YOU AND THE RESULTS OBTAINED THROUGH THE PAID SERVICES. SPECIFICALLY, WE DISCLAIM ANY AND ALL WARRANTIES, INCLUDING WITHOUT LIMITATION: 1) ANY WARRANTIES CONCERNING THE AVAILABILITY, ACCURACY, USEFULNESS, OR CONTENT OF INFORMATION, PRODUCTS OR SERVICES AND 2) ANY WARRANTIES OF TITLE, WARRANTY OF NON-INFRINGEMENT, WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.

17. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL SOCRA BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY SPECIAL, INCIDENTAL, INDIRECT, CONSEQUENTIAL, OR PUNITIVE DAMAGES WHATSOEVER, INCLUDING THOSE RESULTING FROM LOSS OF USE, DATA, OR PROFITS, WHETHER OR NOT FORESEEABLE OR WHETHER OR NOT SOCRA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR BASED ON ANY THEORY OF LIABILITY, INCLUDING BREACH OF CONTRACT OR WARRANTY, NEGLIGENCE OR OTHER TORTIOUS ACTION, OR ANY OTHER CLAIM ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR ACCESS TO THE PAID SERVICES. IN ANY CASE, SOCRA’S TOTAL LIABILITY TO YOU SHALL NOT EXCEED THE AMOUNT YOU PAID FOR THE PAID SERVICES IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

18. Indemnification

You agree to indemnify, defend, and hold harmless Socra and its affiliates, officers, directors, employees, agents, licensors, and suppliers from and against any and all claims, actions, suits, or proceedings, as well as any damages, liabilities, settlements, judgments, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to your use of the Paid Services, including but not limited to your violation of these Payment Terms or any other agreement with Socra, your violation of any applicable law or regulation, or your violation of any third-party right, including without limitation any copyright, property, or privacy right. For team spaces, the Space Owner agrees to indemnify Socra for all activities and violations by space members in their team space. Socra reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will cooperate with Socra in asserting any available defenses.

19. Dispute Resolution and Governing Law

Governing Law: These Payment Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law provisions.

Dispute Resolution: Any dispute arising out of or in connection with these Payment Terms, including any question regarding their existence, validity, or termination, shall be resolved as follows:

1. Informal Resolution: Before initiating any formal dispute resolution, the parties agree to attempt to resolve the dispute informally by contacting our customer support team.

2. Small Claims Court: Either party may pursue claims in small claims court if the claims qualify for such court’s jurisdiction.

3. Binding Arbitration: For all other disputes, the parties agree to resolve disputes through binding arbitration conducted by the American Arbitration Association in accordance with its Commercial Arbitration Rules. The arbitration shall be conducted in the state of Delaware, USA, in English. Judgment on the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof.

Class Action Waiver: TO THE EXTENT PERMITTED BY LAW, YOU AND SOCRA AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.

Consumer Rights: Nothing in this dispute resolution section affects any statutory rights that cannot be waived under applicable consumer protection laws.